Knowledgebase
TipCMS Help Desk > Help Desk > Knowledgebase

Search help:


EMAIL JUST STOPPED WORKING!

Solution

A recent unannounced upgrade to the mail system has created a problem for older email clients setups.   Here is the explanation we received after contacting them.

As a continuation of our security hardening practices, we will be officially ending the ability to use plaintext authentication for email services. This change should impact less then 1% of our customer base still utilizing these legacy features. It is recommended to review the following changes to ensure your services will not be impacted.

A detailed breakdown of the changes is as follows:

 

Incoming e-mail

- Plaintext authentication for POP3 and IMAP will be disabled.

Outgoing e-mail

- E-mail clients will be required to connect with SSL or issue the STARTTLS command before being allowed to authenticate.

NOTE: Authentication is required for IMAP, POP3, and SMTP.

 

Here are some fixes for various email clients and devices.   While you are working on making these changes to your email clients, please be advised that Webmail is working without problem and you can send and receive your email via that system.

You access webmail with your browser at "yourdomain/webmail.  Log in with your email address and your password.  Once there you can choose one of three webmail clients.  Horde may be the easiest to use out of the box but all are very good.

 

For OUTLOOK 2016   

       1.    Click on File -- in older outlooks you might need to click on "Tools"
2.  Click on Account Settings and open the accounts settings
3.  in the dialog box that pops up  click on the account you want to fix.
4.  Click on the Change Icon at the top.
5.  Set the "Incoming Mail Server" to  rs3.websitehostserver.net
6.  Set the "Outgoing Mail Server to   rs3.websitehostserver.net
7.  Click on the "More Settings" button near the bottom right
8   Click on the "Advanced" tab at the top
9.  Set the incoming server [IMAP} to 993  if your are using [POP3] to 995
10.  Under incoming server on the line that says "Use the following type of encrypted connections"  select SSL/TLS"
11.  Set the Outgoing Server [SMTP] to 465
12.  Under outgoing server on the line that says "Use the following type of encrypted connections"  select SSL/TLS
12 Click OK
13  Click Next  The system will now be tested automatically. Once it passes you can close out the dialog boxes and you email should begin flowing again. 
 

For Thunderbird

1.  Select Tools
2.  Account Settings
3.  Server Settings
4.  in the Server name  enter  rs3.websitehostserver.net port 993   ( if using POP3 the port is 995)
5.  in the Connection Security select SSL/TLS"
6.  In the Authentication method select "Normal Password"
7.  Click on the "outgoing Server (SMTP) in the left column
8.  double  Click on the your email account 
9.  in the dialog box Change the Server Name to rs3.websitehostserver.net
10 set the port to 465
11 Change the "connection security to SSL/TLS
12 Click OK and OK

For Windows Live 

1.  Go to file and click options in the dropdown
2.  Select @email accounts from the menu selection
3.  Highlight your account and click Properties
4.  Click on the "servers" tab and set both Incoming and Outgoing servers to  rs3.websitehostserver.net 
5. Click on the Advanced tab and set SMTP port to 465 and IMAP to 993
6.  Click both boxes that say this server require secure connection.
7 Click OK  Then Close

 

For Android Devices 

1. Open Settings
2. Select Account
3. Scroll Down to Server Settings or down to "Incoming security type" 
4. Choose TLS (Accept all Certificates)
5  Scroll down and do the same to "Outgoing Security Type.

 

I think these instructions might work For Older Outlook programs.  I don't have an old version of outlook to test. These steps so not say anything about STARTTLS   So not sure they will work.  

 

1.  Go to the Tools menu and choose accounts.
2.  Highlight your e-mail server account
3.  Select the Servers tab at the top of the window that appears.
4.  For Outgoing mail (SMTP) server set to rs3.websitehostserver.net
5.  For Incoming mail  server set to rs3.webstiehostserver.net   
6.  Set port for incoming server to 993 for IMAP or 995 if you are using POP3
7.  At the bottom of the pane, check the box that says My server requires authentication.
8.  Click the setting button, next to the My server requires authentication, and check the box that says Use the same settings as my incoming mail server.
9.  Click OK.
10.  Select the Advanced tab at the top of the window that appears.
11.  Under the Outgoing mail (SMTP) port number, which should be 465, check the box says This server requires a secure connection.
12. Click Apply at the bottom.
13.  Click OK at the bottom.
14.  Close the Internet Accounts window.

 

Please let us know if you are able to accomplish these things by email or a ticket.

David Clark
dclark@bwkip.com 

 

 

 

 

 

 
Was this article helpful? yes / no
Related articles If I am inserting an image, When I click "send it to the server" nothing happens
Article details
Article ID: 10
Category: Email Problems
Date added: 2017-09-02 00:26:32
Views: 254
Rating (Votes): Article not rated yet (0)

 
« Go back

 
Copyright 2012-2013 The Internet Place, Inc. - All rights reserved
HOME | VIDEO TUTORIALS